ABCPOS self-servicing kiosk
Description
Project STAR is a customer-centered Point Of Sales (POS) self-servicing system for fast food restaurants, take-out restaurants and more. The goal of this product is to create a simple user interface and experience that can be used by all user generations in any dining area while minimizing the need to interact with dining associates.
Design phase
Once I gathered all of the data that I needed, I was able to start designing the experience. To start the process, I began by overhauling the existing product. What I got was a complicated experience where I easily felt overwhelmed and believed that it took way many steps to complete an order. Their menu process flow was once you selected a food category, you'd have to select another food sub-category before any food items would display on the menu. Below is a visual sample of the old prototype experience.
My role
Designed the user experience and interface for Project STAR’s touchscreen software.
Conducted contextual research and user interviews to guide design.
Developed the UX design storyboards and produced the click-through design prototypes.
Managed all user evaluations.
Assisted developers with UI and UX implementation.
Who and where
After thorough user research with different people in different areas of the world, I was able to conclude that the users will mainly be basically, everyday people, but here's to list a few:
Foodies
Families
Young kids
Students
Adults
People who do not believe in service nor have the time for service
Senior Citizens
People with disabilities
And the product can be used in many places but the major ones that ABCPOS wanted to target this design towards were:
Fast Food Restaurants
Take Outs Restaurants
Casual dine-in restaurants
Challenge
Based on the user research and studies, I was able to determine that the users wanted a POS interface that fulfilled the following requirements -
Easy-to-operate with little to no tutorials
Convenient where they can order what they want and get on to their next task.
Allows users to explore a new tech privately with no server/clerk hovering over them.
Allow those with handicaps to participate in the experience as well.
An experience that will entice them to return for more.
Solution
No matter how many times a user uses Project STAR, I wanted to create a seamless experience so that it’s almost like they used it before and they are immediately comfortable with it. Project STAR’s MVP is to allow users to place food orders alone without any assistance or tutorial. However, I didn’t want to limit those with accessibility needs to enjoy this experience, I wanted everyone to join in. I worked on creating an accessibility mode that will not only make the screen accessible for others but create the same rich experience whether they are handicapped or not. Many large visuals were implemented into the program because many users prefer visuals of food rather than word descriptions. The design of the program was to subconsciously guide the users throughout the flow so that in the end, their experience is rewardingly delicious.
